· Where is the store based?
· What is the return and exchange policy?
If there’s anything wrong with your order, please contact the store and we will do our best to solve it.
· Do you accept orders placed outside of the US?
Yes! We do International shipping!
· How long will it take to receive my order?
Once shipped, International shipping delivery times may vary between 2 and 12 weeks depending on the efficiency of your local postal service. For Malaysia orders, it usually take anywhere from 2 to 7 business days to arrive.
· Is there a tracking number to my shipment?
Yes, every order Will be shipped using a registered standard Air mail. Kindly allow 2-3 business days (upon shipment) for us to send out the tracking number.
· How do I pay for my order? Is it secure?
Big Cartel checkout process is powered by PayPal, one of the most trusted online payment solutions on the web.
· What if something is wrong with my order?
If you have a problem with an order from this store, please contact the store directly through the Contact page.